Front Desk Assistant

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Location: Lakeshore Marina, Chattanooga, TN
Position Type: Full-Time (Weekends Required) 

Wednesday thru Sunday 9:00 am to 5:30 pm (Summer Time)

Monday thru Friday  9:00 am to 5:00 pm (Winter Time)

 Lakeshore Marina is seeking a friendly, organized, and reliable Front Desk Assistant to be the face of our marina. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong attention to detail. You will play a key role in daily operations by assisting customers, supporting boat rental activities, and working closely with the General Manager to ensure smooth and efficient service.

 Customer Service & Reception

• Greet customers, guests, and marina members with a welcoming and professional attitude
• Answer phone calls, emails, and in-person inquiries regarding slips, rentals, and services
• Provide accurate information about marina offerings, pricing, and availability
• Handle reservations, check-ins, and general customer support

Boat Rental Support

• Assist with boat rental bookings, scheduling, and check-out/check-in processes
• Review rental agreements and ensure all required documentation is completed
• Communicate with dock staff to coordinate rentals and ensure timely departures/returns
• Help maintain an organized and efficient rental workflow

Administrative & Operations Support

• Support the General Manager with daily operational tasks and special projects
• Maintain organized customer records, contracts, and files
• Monitor schedules, reservations, and marina occupancy
• Assist with inventory tracking, retail items, and office supplies

Point of Sale (POS) & Transactions

• Operate POS systems for retail, fuel, and rental transactions
• Process payments accurately (cash, card, etc.)

General Duties

• Keep the front desk, office, and retail areas clean and organized
• Communicate effectively with team members across departments
• Jump in where needed to support overall marina operations

•  Strong customer service and communication skills
• Highly organized with great attention to detail
• Comfortable using computers, POS systems, and basic software (Google Docs, etc.)
• Ability to multitask and stay calm in a fast-paced environment
• Positive attitude and team-player mindset
• Previous receptionist, retail, hospitality, or marina experience is a plus

• Must be available to work weekends (required)
• Must be 21+ years old
• Ability to work peak summer hours and holidays
• Reliable transportation
• Ability to stand for extended periods and work both indoors and outdoors

 Someone who is:

• Friendly and welcoming (you are the first impression!)
• Proactive and willing to jump in wherever needed
• Detail-oriented and dependable
• Excited to be part of a fun, lake-life environment

 If you are passionate about boating, enjoy working in a team-oriented environment, and are committed to providing excellent customer service, we encourage you to apply for this exciting opportunity at Lakeshore Marina.